Shipping policy
Last updated November 4, 2026
Order processing
We usually process orders within 1 business day, excluding holidays, unless otherwise stated on our website. Orders placed after noon or on weekends or holidays may begin processing on the next business day.
Once your order ships, we’ll send you a confirmation email with a tracking number and link if your shipping method supports tracking. Tracking information may take time to update.
Shipping costs
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. The amount shown at checkout is the full charge for your selected shipping method. Free standard shipping may be available on eligible orders and will be shown at checkout.
Shipping destinations and delivery times
We currently ship to the destinations below. If your destination is missing from the list, email us at hello@cleanwithbrin.com and we’ll do our best to help.
| Destination | Estimated delivery after dispatch |
|---|---|
| Hong Kong SAR | 1–2 business days |
| Australia, Canada, Japan, the Philippines, Singapore, South Korea, Taiwan, Thailand, and the United States | 3–5 business days |
| United Kingdom | 4–7 business days |
| Malaysia | 1-3 business days |
Available shipping methods and delivery estimates for your order are shown at checkout. Estimates begin on the day your order ships. Delivery dates are subject to change due to customs processing, weather, carrier capacity, flight restrictions, or other events outside our control. We’ll keep you informed if we learn of a delay affecting your order.
Customs, duties, and taxes
International orders may be subject to local taxes, customs duties, and carrier brokerage or handling fees. Any charges we collect will be shown at checkout before you place your order.
If checkout states that duties and taxes are prepaid, we ship your order on a Delivered Duty Paid (DDP) basis. You should receive your order without additional import charges at delivery. If applicable charges are due and have not been collected or marked as prepaid at checkout, they may be payable before or at delivery and are your responsibility unless we state otherwise.
Shipping addresses and returned packages
Please check your shipping address before placing your order. If you need to correct it, contact us as soon as possible.
If your package is returned to us because the shipping address was incorrect or the package was uncollected, we’ll refund the price of the products only. Original shipping charges are non-refundable, and additional shipping charges may apply if you ask us to resend the order.
Lost, damaged, or delayed packages
If your package is lost, damaged, or delayed, please contact us with your order number. We’ll help you work with the carrier.
Order changes and cancellations
If you need to change or cancel your order, contact us as soon as possible. We may be able to help before your order ships. Once your order is in transit, we’re unable to change or cancel it. If a cancelled or delayed order qualifies for a refund, we’ll process it promptly to your original payment method where possible.